Personal Data We Collect

We may collect personal data that you provide directly or automatically:

• Name, email address, phone number, billing and shipping address
• Company name, professional role, project details
• Account credentials, preferences, saved configurations, order history
• Transaction details, quotations, invoices, payment records, delivery information
• Technical information such as IP address, browser type, device information, server or security logs

How We Collect Data

We collect personal data through:

• Browsing our website
• Filling in contact or inquiry forms
• Creating or logging into an account
• Saving configurations or requesting product information
• Communicating via email or providing billing, shipping, or project details

How We Use Your Data

We use your personal data to:

• Provide access to accounts and saved configurations
• Respond to inquiries and requests
• Prepare and send quotations or commercial offers
• Process billing and invoice communication
• Manage orders and coordinate delivery
• Maintain account functionality and history
• Ensure website security and prevent fraud
• Send updates or offers if you have subscribed

Legal Basis for Processing

Where applicable, we process data based on:

• Contract performance or steps taken at your request before a contract
• Compliance with legal obligations
• Our legitimate interests in operating and securing the website
• Your consent where required

Sharing of Data

We may share your data only with:

• Service providers supporting our website, hosting, or account functionality
• Professional advisers and logistics partners, if needed
• Authorities when required by law

We do not sell your personal data.

Payments

Payments are made exclusively by bank transfer based on quotations and invoices. The website does not process payments directly.

Accounts and Saved Configurations

Users may create accounts to:

• Access account-related information and history
• Save selected configurations
• Maintain login credential confidentiality

Cookies

We use strictly necessary cookies for:

• Website operation and security
• Account login and essential site features

Data Retention

We retain personal data only as long as necessary to:

• Provide services and account functionality
• Maintain saved configurations and account history
• Respond to inquiries and commercial requests
• Comply with legal, accounting, and tax obligations
• Resolve disputes and protect legitimate interests

International Transfers

Some service providers may process personal data outside Romania or the EEA. We ensure appropriate safeguards are in place according to data protection law.

Data Security

We implement technical and organizational measures to protect personal data from unauthorized access, disclosure, loss, misuse, or alteration. However, no system can be guaranteed 100% secure.

Your Rights

Depending on applicable law, you may have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion or restriction of processing
• Object to certain processing or withdraw consent
• Request a copy of your data
• Lodge a complaint with a competent EU data protection authority

Contact: privacy@letka.eu

Children’s Privacy

We do not knowingly collect personal data from children. If such data is collected without a legal basis, we take steps to delete it.

Third-Party Services and Links

Our website may use third-party technologies or contain links to external services. We are not responsible for their privacy practices; users should review their policies separately.

Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or operational changes. Updated versions are published on this page with a revised "Last updated" date.

Contact

For privacy-related questions, requests, or concerns, contact us at privacy@letka.eu.